Privacy Policy


Lighthouse Hill Ltd ("LH") is committed to protecting the privacy of LH users’ personal information. This privacy policy applies with respect to the information that LH collects from its telephone operators,  website ("Website"), located at, and all web pages accessible through the Website. When LH collects and uses your personal information, it is done so in compliance with the Data Protection Act 1998 and, from the 25th of May 2018, the General Data Protection Regulation (GDPR). LH is the responsible as a ‘controller’ of that personal data. Amendments to this privacy policy will be posted at this URL and will be effective when posted. Your continued use of this site following the posting of any amendment, modification or change shall constitute your acceptance of the terms thereof.


LH collects non-personally identifiable information about you in a number of ways, including tracking your activities through your IP (Internet Protocol) address, computer settings, most-recently visited URL, or through cookies (described below). LH may also ask you to provide certain non-personally identifiable information about yourself, such as your age, your occupation, buying preferences, interest in LH, etc. LH does not collect personally identifiable information about you unless you voluntarily submit such information to the LH Website by, for example but not limited too; filling out a contact request form, survey or registration form, requesting literature, abandoning your purchase at checkout or emailing an online calculator quotation. The types of information that may be requested include your name, address, e-mail address, and telephone number.


LH may use the information to tell you about LH products and services that we feel may be of legitimate interest to you. Personally identifiable information may be used to contact you again either by online electronic communication (such as e-mail), or by regular mail or telephone. LH users may opt-out of receiving future mailings from LH by unsubscribing from LH emails or other contacts by emailing Please be aware that if you opt-out of receiving promotional email from LH, it may take up to ten business days to process your opt-out request, and you may receive promotional email from us during that period. Additionally, even after you opt-out from receiving promotional messages from LH, you will continue to receive administrative messages regarding our Services. LH has the right to monitor the LH Website electronically, from time to time, and to disclose any information necessary to satisfy any law, regulation, or other government request, to operate the LH Website properly, or to protect itself. Non-personal demographic and profile data is used to tailor your experience at the LH Website, showing you content LH thinks you might be interested in. This information may also be shared with LH’s dealers, distributors or contractors on an aggregate, non-personal basis. When LH shares such information with dealers, distributors or contractors, it is not traceable to any particular user and will not be used to contact you.


LH only keeps your personal information for as long as is necessary, to be able to use it for the reasons given in this privacy policy, and for as long as LH are required to keep it by law. The actual period for which LH stores your personal information will vary depending on the type of personal information and how it is used. For example, when you buy a product from LH, the information is stored about you and your purchase for at least the term of your warranty or guarantee.


LH uses your IP address to help diagnose problems with its servers and to administer the quality of the LH Website. LH does not use IP addresses to personally identify users and does not track the usage patterns of individual users, but rather how well each page on the LH site performs overall.


When you view the LH Website, LH may store some information on your computer. This information will be in the form of a "cookie" or similar file. Cookies are small pieces of information stored on your hard drive, not on the LH Website. Cookies do not spy on you or otherwise invade your privacy, and they cannot invade your hard drive and steal information. Rather, they help you navigate a website as easily as possible. LH uses cookies to deliver content specific to your interests. Cookies can allow the LH Website to remember you when you return so you do not have to enter your registration data at each connection.


The LH Website uses industry standard security measures to protect the loss, misuse and alteration of the information under its control. While there is no such thing as "perfect security" on the Internet, LH will take reasonable steps to protect the safety of your personal information. If you have created an account with LH, we urge you to keep your password in a safe place and not to divulge it to anyone. Also, remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet café.


The LH Website contains links to other websites. LH is not responsible for the privacy practices or the content of such websites, and does not warrant the accuracy or completeness of any other website that the user may access through the LH Website or which provides links to the LH Website. LH authorized dealers, distributors or contractors are independently owned and operated, and are neither affiliated with nor agents or representatives of LH. LH makes no representations or warranties as to, and accepts no duty or responsibility for, the performance, acts or omissions of such parties.


LH allows its users the option to change or remove information previously provided. This may be done through e-mailing the information to changed or removed to LH will use reasonable efforts to ensure that your information is removed from or corrected in our records.


LH takes children's privacy seriously and wants children and parents to understand that the Website is not intended for children under the age of 13. If you are under the age of 13, please do not use this Website. LH does not permit anyone under the age of 13 to open an account here. LH does not seek to collect personal information about children through our Website. If LH becomes aware that a person submitting personal information to us through any part of our Website is a child under the age of 13, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties. Since LH does not seek to collect any personal information about children, and delete information collected inadvertently as soon as it is discovered that a child has submitted it, LH typically retains no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before LH has discovered and deleted the information, LH will of course honor that request. Please contact us at


If you have any questions about this privacy policy, the practices of this site, or your dealings with the LH Website, you can contact the LH Data Protection Officer at If you are unhappy about the way LH uses your information, you should contact LH in the first instance using the information above. Under the GDPR, you can also lodge a complaint with the ICO. The ICO can be contacted at or telephone: 0303 123 1113.